Welcome to SameDayRaleigh.com! We are excited to enter the Raleigh marketplace and look forward to serving our neighbors. Same Day Raleigh was created to connect local brick and mortar retailers to existing and new Raleigh customers. We have created a fun and exciting, easy to shop marketplace that provides the ease of same-day fast delivery. All of the products you find on Same Day Raleigh are in stock and ready to be sent from our local climate control warehouse to your home or business. We look forward to partnering with many more local brick and mortar stores to bring you a vast selection of products like groceries, gifts, tools and electronics.
Same Day Raleigh was created in partnership with Debby’s Hallmark and is owned and operated by Raleigh local; Eric Chamoff. Eric is the son of Debby Chamoff, founder of Debby’s Hallmark, and has been involved in the family-owned business since it opened in 1984. Debby’s Hallmark began as a small 2,000 sq. ft. store and has since grown to 4 locations, with the largest store occupying close to 10,000 sq. ft. on Falls of Neuse Road. Debby’s Hallmark has grown from carrying primarily Hallmark branded products to clothing, kitchen and much more, not to mention the conveniently located US Post office’s right inside two of our stores. Eric recognized the trend towards instantly available online items, along with the ability to offer a diverse assortment of products. He quickly acknowledged and accepted how this trend threatens the existence of existing local brick and mortar stores. In December 2015, he set out to create a scalable online solution to allow brick and mortar stores to compete with the ever evolving online world of e-commerce.
Products & People
The products you find on Same Day Raleigh are the same items you will find in our local shops. We employ local people and when you shop with us, you are contributing to the local economy. Local sales tax stays in Raleigh where it belongs. The products available to you on our site are held out from store inventory to ensure stock is available and ready to be delivered to your doorstep. Refunds are simple and quick through our premium partner locations. Every item on Same Day Raleigh (except perishable food items) may be returned for a full refund within 30 days.* We are constantly sourcing new products and you can expect to find the latest and greatest here before anywhere else.
We are always looking for talented new individuals to assist us as we take over the world. Please login and send a message to Customer Service with the subject “Employment” for more information.
Becoming a Same Day Raleigh partner
You can find a list of partners within the Partner footer. Partnership is available by invitation only at this time. If you are interested in becoming a future Same Day Raleigh partner, please login and send a message to Customer Service with the subject “SDR Partner” and we will contact you.
Same Day Raleigh is powered by Truevella
*See our terms of service for more details
We offer shipping anywhere in the world via USPS and Fedex. Raleigh residents may opt to receive your order within a few hours for a flat $4.99 delivery fee. Same day orders placed Monday thru Saturday between 9am and 5pm will be delivered the same day. Same day delivery orders placed outside of these hours will be delivered the next day including Sundays. Customers placing orders in the surrounding Raleigh area may select standard shipping and will likely receive your order via USPS mail the next business day including Saturdays. For more information, please visit our terms of service. Free Raleigh Delivery offer and Free shipping on $25 orders may end at any time. Free shipping offer only applies to locations within the US.
Please read the entire Terms of Service carefully before using www.samedayraleigh.com. Your access to and use of this site is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors and users. By accepting our Terms of Service you agree to the following terms outlined below. This agreement is made between the account holder, including all authorized users and Same Day Raleigh to be referred to as SDR. SDR operates as a website cooperative providing intensely vetted partners a local platform to reach buyers within their community. SDR is powered by Truevella and by accepting SDR's terms of service, you also agree to accept Truevella's terms of service and BrierCat's terms of service. SDR does not tolerate the sale of any items prohibited by state and local laws to be sold within the platform. Buyers and partners found to be in violation of the Terms of Service may be suspended or terminated. All items sold on SDR are in new condition and sold by an authorized retailer and therefore retain the full warranty. SDR facilitates the simple purchase and delivery of the item.Buyers
All buyers agree to provide correct and complete contact information. SDR orders are all treated in an expedited manner and any questions arising may lead us to contact you via text, email or phone. Buyers are required to provide an active email address as a user name that may not violate any of our terms of service. If your legitimate email address is not available and you can show ownership, please message us for assistance. Buyers must be 18 years of age or older.Returns:
Unopened / Unused items may be returned for a full refund within 30 days of delivery. Items must be shipped to our returns processing address or dropped off at one of our premium partners along with your order copy. Your order copy can be found within your order history. The buyer is responsible for return shipping. In the rare instance, you did not receive the correct item, we will issue a prepaid return label for the item to be returned. Please allow 48 hours for us to process the refund. Delivery and shipping fees are not refundable.Shipping and Delivery:
Every item on SDR is available for same day delivery within Raleigh, North Carolina. Delivery is made in partnership
with the cutting edge proprietary application, BrierCat. BrierCat makes it possible for us to receive and route
deliveries in an incredibly timely manner. For all orders outside of our delivery area, we offer shipping via USPS, or
Fedex. All orders are sent with delivery tracking. Items that are being mailed will ship out within 1 business day.
USPS estimates items sent via USPS First Class or USPS Priority Mail will be delivered within 1-3 business days.
Please keep in mind that USPS does not guarantee transit time. Fedex transit time varies depending on the class of
service. FedEx Ground is typically 1-5 business days and FedEx Express is typically delivered next day. SDR is not
responsible for parcels once they are handed off to the carrier. All merchandise on SDR is stored in a climate
controlled environment. Most items are not available directly at our partner's retail site. Any orders purchased for
in store pickup are not ready until you receive a confirmation message from us, that it is ready for pickup.
International shipments are sent USPS First Class delivery and may result in delivery between 2 weeks to 2 months. A parcel recently mailed to Mexico was a 2 month transit. First class shipping to the UK and Canada tend to be the fastest. We also offer other timely shipping options, however customs processing is not factored into the delivery time frame. Buyers are responsible for any taxes, fees, and/or duties imposed on the order. Fees are never prepaid and are not factored in to the price displayed on SDR. It is the buyers responsibility to research and be aware of what additional amount will have to be paid before delivery. SDR automatically completes the customs form based on the merchandise purchase price. Please do not contact us and request that we reduce the value or mark the item as a gift. Falsifying the value is a violation of federal law and requesting to do so is prohibited by our terms of service. Please be aware that the mailing of certain items are prohibited to some countries. You can find out more information regarding item prohibitions here.
Suggestions, complaints and feedback can be directed to us via Email, tMail, written note or phone. Please direct all correspondence to: SDR Contact Department, 5617 Departure Drive, Suite 103, Raleigh NC 27616 or message us within your control panel using tMail. We can also be reached M-F 9-5 at 919-758-8381. Complaints are taken very seriously and will be handled in a quick and fair manner. Please include your order number if applicable, your name, and the best way to reach you. Complaints should not be directed towards our business partners. Business partners will not have access to your order information at their retail site.Payments:
SDR uses Braintree, a division of PayPal, Inc. (Braintree) for payment processing services. By using the Braintree payment processing services you agree to the Braintree Payment Services Agreement available at https://www.braintreepayments.com/legal/gateway-agreement, and the applicable bank agreement available at https://www.braintreepayments.com/legal/cea-wells . All payment information is stored (if you elect) within the Braintree Vault and no payment information is stored nor passes through our server. We are PCI Compliant. Payments will be listed as Same Day Raleigh on your billing statement and in some instances may also indicate that it is a recurring payment. Be assured, that unless you also have a billing agreement in place, this will be a one time charge.Marketplace sub-merchants:
SDR uses Braintree, a division of PayPal, Inc. (Braintree) for payment processing services. By using the Braintree payment processing services you agree to the Braintree Payment Services Agreement available at https://www.braintreepayments.com/legal/gateway-agreement, and the applicable bank agreement available at https://www.braintreepayments.com/legal/cea-wells.Limit of Liability:
We collect information from you when you register on our site, place an order or enter information on our site. Verify delivery areaHow do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.Do we use 'cookies'?
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place ordersThird-party disclosure:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.Third-party links:
We do not include or offer third-party products or services on our website.Google
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.California Online Privacy Protection Act:
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral trackingCOPPA (Children Online Privacy Protection Act):
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.Fair Information Practices:
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email • Within 1 business day We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.CAN SPAM Act:
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com and we will promptly remove you from ALL correspondence.Contacting Us:
The following rules apply to all buyers and partners. Failure to follow the rules may result in your buying or selling privileges being suspended or permanently revoked. Buyers found to be reporting false damages or falsely reporting non delivery of parcels will permanently lose account privileges and will be banned from the SDR site. Purchasing with the intention to return an item is unfair and will not be tolerated. Profanity and inappropriate images are prohibited. Any activity deemed to be illegal by local, state or federal law is prohibited. False complaints and false reporting including product reviews degrades the SDR platform and will not be tolerated. Partner Guidelines including the following items are outlined in the separate partner agreement: pictures, pricing, unapproved categories, false description representation, Selling used items.Carting:
Merchandise is not reserved and finalized until you check out. Merchandise added to the cart does not guarantee that it is available. If another shopper completes the purchase on the same item that exists in both carts, the buyer will be notified that the sold item needs to be removed from the cart. This prevents someone from adding an item to the cart and waiting days or weeks to complete the purchase.Product Reviews and feedback:
Product reviews exist to share experience pertaining to your own use and to assist other buyers in making a more informed decision. True and fair product reviews are encouraged and appreciated. A buyer must have actually purchased the item from SDR in order to be eligible to leave a review. A buyers TruRank increases based on willingness to assist fellow buyers by providing honest reviews and feedback. SDR may modify or delete reviews that violate the terms of service. Partners may not request product review removal based on a negative review.Product Descriptions and titles:
SDR makes it our top priority to ensure product titles and product descriptions are 100% accurate and complete. SDR reserves the right to make corrections to product titles and descriptions to ensure the information is as accurate as possible. In the event of an error, we will offer a full refund to the extent of what was paid once the item has been returned via Mail or through one of our preferred partner locations. SDR is not responsible fro any incidental loss.Reporting Policy Violations:
SDR strives to maintain a fair and fun website. If you are aware of any policy violations, we encourage and appreciate your assistance in reporting them to us via phone or email.Copyright and Intellectual Property Violations:
The SDR website and application including but not limited to the following items outlined in this section are copyright and are the property of SDR. SDR does not grant the use of the following items without the express written permission from an authorized person; specific SDR terms, images, layout, product information, titles, software, algorithms, website application and advertising. SDR prohibits the re-branding of it's site or using the SDR website as a drop shipping provider. Orders must me placed and paid for by the end user or as a gift for the end user. Utilizing SDR in a third party function or in a middle man capacity is strictly prohibited. In the event that you believe SDR has committed a copyright or intellectual property rights violation, please contact us via firstname.lastname@example.org and we will expedite the review and take immediate corrective action.Temporary and Permanent Ban:
If your account is placed in a temporary or permanent suspension status we may or may not alert you to the reason behind the ban / suspension. We reserve the right to bar any person from the site via username or IP address that violates any of our terms of service or hinders our ability to provide service in a fun, fast, efficient and diligent manner. In the event of a ban, you may email an appeal to our contact email address requesting account reinstatement.